Low Price & Worry Free
Port of Call Shore Excursions
Make sure you'll get to see, do and experience the things you want on your magical journey by pre-booking your Cruise Shore Excursions - and you'll save money with Viator's Low Price Guarantee.
What's more, most of the Port of Call Tours come with a Worry-Free Guarantee - so don't be intimidated by cruise line scare tactics - we will ensure your excursion ends with ample time for you to return for your ship's departure.
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Antigua & Barbuda •
Aruba •
Australia •
Bahamas •
Barbados •
Bermuda •
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• Worry-Free Guarantee
Magical Journeys Cruise Excursions is partnered with Viator to offer you the best selection of Cruise Shore Excursions in ports of call destinations around the world. Viator is committed to making your shore excursions 100% worry-free.
When you book with Viator, you're booking with the world's largest and most trusted source for tours and ports of call activities.
Viator's Worry-Free Guarantee protects you two ways. First, if your shore excursion is canceled due to weather, or if your ship arrives late or is unable to get into port, you will be issued a full refund.
Second, when you book a qualifying shore excursion, you are guaranteed a timely return to your cruise ship. And in the unlikely event that you are not returned to your ship in time to board, they will arrange transport to the next port-of-call.
So don't be intimidated by cruise line scare tactics! When you book qualifying shore excursions, Viator guarantees you'll make it back to your ship on time. No hassles, no gimmicks. That's their worry-free promise to you!
• Some Details …
To qualify, the shore excursion must specifically state it is covered by Viator's Worry-Free Guarantee and list the "Worry-Free Guarantee" in the 'Inclusions' section of the relevant tour/activity. Only products that include the Worry-Free Guarantee language are considered qualifying purchases.
Sightseeing tickets or passes, show tickets, concert tickets and event tickets are not covered by Viator's Worry-Free Guarantee.
The Worry-Free Guarantee applies only to our contracted local suppliers and only when, through no fault or action of your own, you are not returned to the ship in time to board. The Worry-Free Guarantee is void in instances where delay is caused by your own actions and/or you have deviated from the Viator activity or tour.
When booking with us, you must supply accurate arrival and departure information for your ship and ensure there is enough time (minimum of 2 hours) between the tour end time and the ship departure time.
If you are not returned to your ship in time to board, Viator will select and book travel to the next port of call (not to exceed USD$1,000 per person). You must contact Viator directly to request next port-of-call transportation arrangements. You cannot book your own travel without the prior consent of Viator.
Cancellations due to weather: You will be issued a full refund in the event that one of our contracted local suppliers decides to cancel your tour or activity due to weather.
Missed port or late ship arrival: You will be issued a full refund in the event that your ship does not make it to port in time for the start of your tour or activity. You will also be issued a full refund for tours and activities cancelled due to a ship's inability to get into port.
Qualifying refunds will be processed to the credit card used for the original booking.
Viator reserves the right to verify details of your cancellation or Worry-Free claim. All refund and reimbursement decisions will be made at the sole discretion of Viator. See the Viator Terms & Conditions for complete details.
• Viator's Low Price Guarantee
The Viator Port of Call Shore Excursion pricing is updated constantly to ensure you get the lowest price available online or at your destination - 100% guaranteed!
More than that, Viator is committed to showing you the 'honest price' on our website – which is why we never lead in with phony child prices (unlike some of our competitors) and why we always include local taxes in our pricing.
Viator's Low Price Guarantee also protects you two ways.
First, if you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 72 hours of booking, send us the details and we'll refund the price difference. No gimmicks, no exceptions.
Second, we also protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator.
If you do happen to find a lower price direct from our operator, simply send us the details and we'll refund the price difference. It's that easy.
Requesting a Refund from Viator is Easy!
Remember to make a copy, print out or screen shot of the lower rate, in case a Viator customer service representative has questions. Other things you should know about our low-price guarantee, and how to claim your refund:
Viator's Low Price Guarantee is available to any customer who makes a qualifying purchase through the Viator Shore Excursions website (http://shoreexcursions.viator.com). Qualifying purchase must include a minimum purchase of US$20 (or equivalent). Please note that show, concert and event tickets are not covered by Viator's Low Price Guarantee.
Viator's Low Price Guarantee covers retail and prepaid rates available to the general public. This does not include discounts you may receive (or be eligible for) from third-party organizations such as AAA or AARP, or special offers made as part of a membership program, corporate discount, daily deal, group or rewards program.
If you find a lower retail or prepaid rate for the same tour or activity, offered on the same date and priced in the same currency as your original purchase, on any other Web site within 72 hours following your confirmed reservation from Viator, Viator will refund the difference.
Upon arrival in your destination, if you find a lower retail price offered by Viator's contracted operator for the same tour or activity, offered on the same date and priced in US, Canadian or Australian dollars, British pounds or Euros, Viator will refund the difference.
To submit a refund request, send an email to priceguarantee@viator.com with your name, Viator Booking Number or Itinerary Reference Number and your home address, plus proof (receipt, price list, flyer, web address or web screen shot, etc.) of the lower price.
Or mail your request to:
Viator, Inc.
Low-Price Guarantee
657 Mission Street, Suite 500
San Francisco, CA 94105
USA
Viator reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of Viator.
Refunds of the price difference will be processed to the credit card used for the original booking. Please note: Viator will only process one "Low Price Guarantee" refund per tour or activity purchased.
Shore
